FAQ
Welcome to National Exchange Company’s Frequently Asked Questions (FAQ) section.
Here, we aim to address common queries you might have about our services. If you have any other questions not covered here, please get in touch with our customer support team for further assistance.
- Your Name
- Surname
- Date of Birth
- Occupation
- Nationality along with a valid Resident Document/Passport/Driving License.
- Fast, secure and smooth service with lower fees
- 24/7 support in your native language
- Highest exchange rate
OTP verification process to your phone number or email address
999 Euro in one transfer including transfer fees and for the big amount (< 999 Euro) you need to provide a source of income and fill out an AVR form.
Through our Mobile app and web page there is an option to track a transfer.
Our Company specializes in cross-border money transfers only C2C Payments, allowing you to send money across the globe quickly, and securely with competitive rates.
To send money, you can create an account on our website or mobile app, verify your identity as required by regulations, and provide the necessary recipient information. Once your account is set up, you can initiate a money transfer by selecting the destination country, entering the recipient's details, and specifying the amount to be sent. Finally, you'll make a payment using one of our accepted methods (e.g., bank transfer, credit/debit card) to complete the transaction.
Our fees vary depending on the destination country, the amount being sent, and the chosen transfer method. We strive to keep our fees competitive and transparent, so you will be shown the exact fee before confirming your transaction. Without any hidden charges included.
The time it takes for the recipient to receive the money depends on several factors, including the destination country, the chosen transfer method, and any regulatory requirements. In most cases, transfers are completed within a few minutes of any business day.
Yes, we prioritize the security of your funds and personal information. We use industry-standard encryption and comply with relevant regulations to ensure the safety and privacy of your transactions.
Yes, there might be limits on the amount of money you can send depending on various factors, including the destination country and your account status. These limits are in place to comply with regulations and prevent fraudulent activities. You can find the limits on our website or by contacting customer support.
You can track the status of your money transfer through your account on our website or app. Additionally, we will provide you with a transaction reference number that you can use to inquire about the transfer's progress.
It is essential to ensure the accuracy of recipient information before confirming a transfer. If you realize there's an error, please contact our customer support team immediately. In some cases, we may be able to help to amend the mistake before the transfer is processed.
Absolutely! Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach them through various channels, such as phone, email, or live chat.
We often run promotions and loyalty programs to reward our valued customers. To get the latest updated offers we recommend you stay with us and keep an eye on our website or subscribe to our newsletter.
NB. Please note that the above responses are general and may vary depending on the specific services and policies of our money transfer company. Always refer to the official website or contact customer support for the most up-to-date information.